Refund Policy

This Refund Policy explains how EthernalTV handles refund and cancellation requests in relation to our manual order-confirmation process. EthernalTV is operated from the United States, and prices are listed in U.S. dollars (USD).

How Orders Are Confirmed

When you place an order, it is reviewed manually. We contact you using the details you provided to confirm payment and setup. Setup details are the information you need to begin using your plan.

Before Setup Details Are Issued

If you wish to cancel or request a refund, you can contact us before your setup details are issued. Requests made at this stage may be considered, and we will review your situation.

After Setup Details Are Issued

Once your setup details have been provided, your order is treated as fulfilled and is not eligible for a refund.

How to Request a Cancellation or Refund

To ask about a cancellation or refund, contact us at support@ethernaltv.com with your order information. Requests are reviewed individually in line with this policy.

Changes to This Policy

We may update this Refund Policy from time to time. The version published on this page is the current version and applies to new orders.